TOS | Commissions by Fey

TERMS OF SERVICE FOR PRIVATE COMMISSIONS

You are only purchasing my services and the digital file. Not the printed art.
I will send you the full resolution picture, but my Signature will remain on it.
I have the right to reject any order for any reason.
Don’t hesitate to ask me if you have any extra wishes. What I won’t draw are any mechanical things though (aka Robots/Cars etc), gore and pedophilia.

Payment is accepted in EURO and can be paid through PayPal via invoice.
Commissions can be paid either 100% upfront or split 50% upfront and 50% after sketch approval. Sketch commissions are always 100% upfront.
Don't send me any payment before I have agreed to give you a slot.
Prices will be adjusted if the character wears heavy/complicated armor/clothes and to the complexity of the background if desired. Also animals count as an additional character.
Additional character +50% (eg: 2 fullbody flat characters cost 70 + 35 Euros
More than two characters (in total) will count as a group picture with a different pricing - please email me for further information.

The time it takes to finish your commission varies between 2 weeks - 4 months depending on factors such as health, the complexity of the commissioned piece, other work, and real life. I will keep you posted.
If you need your finished piece quickly and wish for your commission to be PRIORITY, there will be an option to purchase a rush fee depending on how fast you want it to be done.
Once the piece is finished you will receive the full-resolution image (png) along with any different file type you need (pdf, tiff etc). Note that there is no physical product. You are only purchasing the digital file.

If you would like to see a WIP (work in progress) of your commission please don't hesitate to ask.
You get 2 rounds of changes on the commissioned piece included in the price.
A fee will be added if you want something changed on the final drawing - unless a misunderstanding from my side has been made.
If you wish for me to change something in the drawing you have previously approved, I will charge you a fee to change it. The amount of the extra charge depends on the change you want me to make and is usually based on an hourly wage.
If your reference is unclear to start with changes will come at an extra charge.

I, Feylen (the artist):

I reserve the right to cancel and refund the order at any time for any reason.
I retain all copyrights over the commissioned artwork.
I will NOT claim the intellectual property (IP) of the commissioned artwork.
I will NOT profit further from the commissioned artwork unless you (the customer) break any of the terms.
I reserve the right to post the commissioned artwork online, in my portfolio as well as in publications such as art books.

You (the customer/commissioner):

You may upload the commissioned artwork on any website and social channels.
You may NOT make profits from the commissioned piece (reselling, redistributing, uploading to POD-services, make prints, etc.)
You may NOT alter the commissioned artwork without my (the artist's) consent.
You MAY be allowed to sell the artwork if it is a part of an Adoptable. Please discuss this with me prior to paying for the artwork.
You retain the rights to the intellectual property (IP).
You may NOT use the commissioned artwork for commercial purposes.

The following is considered copyright infringement:

Reproducing/using the copyrighted artwork commercially - means making money off it in any way.
Claiming the artwork as your own.
Altering the artwork without my consent (eg. changing colours, removing the Signature)
In some cases, the commercial rights to the image may be purchased.

The buyer is not allowed a full refund once I started working on the commission. I can refund 100% of the payment ONLY if I have not started working on the sketch.
If for any reason I am unable to start your commission you will receive a full refund.
If you cancel your order before I started it, you can get a full refund, otherwise you will get a 60% refund during sketch phase, 30% during line art phase. If the commission gets canceled during or after the coloring stage there will be NO refund possible.
If you are getting a refund, do not request a Paypal chargeback. I will transfer the money back to you myself.